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Payment & Delivery

PAYMENT

 What payment methods are accepted? 

  1.  Credit Cards: We accept credit card payments via Paypal, the payment processing platform for online shopping.
  2.  Local direct bank fund transfer via ATM transfer, Internet banking, over the counter cash deposit or cheque drop in at the bank. Please indicate your name and order number for our reference. Your order will be cancelled if payment is not received within 3 days from date of order.  

Our bank account details are as follows:

Account Name: Bioconcept Pte Ltd

Bank: OCBC

Account Number: 525-826-58200-1

 

SHIPPING 

Local Orders

For purchases of SGD70 and above, delivery within Singapore will be FREE of charge via Registered Mail. Please allow 4 - 7 working days for delivery.

For purchases less than SGD70, mode of delivery will be via Registered Mail, available at a flat rate of SGD6.00 island wide. Please allow for 4 - 7 working days for delivery.

International Orders

We offer International shipping via Registered Mail available at a flat rate of SGD10. Please allow 7 - 14 working days for delivery.

 

Return Policy 

Please note that we only accept returns and exchanges of items based on the following requirements:

For returns to be valid, items purchased must be mailed back within 7 days of receipt (14 days for international customers).  All additional shipping fees must be paid by the customers.

Returns and exchange are allowed, providing that all items to be returned are in good condition with its original tag still intact.

Return of sale items are not allowed and all items purchased via our online store, can only be returned online.

Note: All returns are final.

Wintetobe have the right to decline returns if above requirements are not met.